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6 comments

1and1 – Support & Questions

By • Wednesday, Mar 22, 2006

You would think that having a large hosting company would mean your technical support would be on the spot, right? Well it seems that both Mel and I believe that. To our chagrin…

I mailed 1and1.com a couple of days ago, and again yesterday asking the same question about hosting. I still have not had a reply from them. Not even an acknowledgement of receipt of my email! Oh well, I was seriously interested in getting a hosting package, but maybe they’re not the right people. Guess they don’t want my money!

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Web hosting companies recommended NOT to use - Webmaterlive.com :: Webmaster Forum says:
December 20, 2009 at 6:36 am

[...] be poor. Concerns have been raised both from Webmaster-Talk members and from other sites. Sources: 1, 2, 3, 4, 5. Fasthosts(.co.uk): see underneath Geekrack(.net): see underneath Unreliable hosts [...]

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David says:
June 12, 2007 at 11:20 am

I am a dedicated hosting customer at 1and1.

It’s worse than that. I just had an outage and I called to see what the hell was happening. I told them not to reboot the server. Just vary the interface and get a new address.

So what did they do? Rebooted the server. “Have the guy check it again” is what I heard in the background.

What a bunch of fricken morons.

Don’t waste your time or your cash.. I am doing that for you. Their support department refused to take my phone number because they cannot make any outbound calls. WTF?! So I was forced to use up an hour of my cell phone time while they were busy getting their heads out of their arses. Oh did I mention that my total “on air” time with a support person was less than 5 minutes during that hour that I wasted?

- David
auctionlisterpro.com

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rich says:
June 12, 2007 at 12:30 pm

I definately sympathise with you David, and thanks for posting your own saga with 1and1.

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Varidat says:
July 7, 2007 at 4:08 pm

i definitly agree with Devid. it is true what he said. i have same problem aswell. i created website and connected to server but it is not working when i type the name of the website in internet explorer. After that i called them i email them a few time but no one take responsibility and it seems to me they are not caring what customer face. the thing only they care your money when they get your money, thats done……..

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Wiedzmin says:
July 25, 2007 at 5:01 pm

I have to tell you – we have been with 1and1 for years and while their hosting packages and pricing are unbeatable, their support is virtually non-existant. Their 24/7 support line ususally tells you that they’re experiencing high call volumes, asks you to call back later and hangs up. Their Level 1 staff is clueless and it’s impossible to get a hold of the Level 2 support.

The following statement has been proven to us on multiple occasions now – 1and1 is a great hosting company until something goes wrong. If you’re after cheap prices and don’t care about uptime and support – they’re perfect. But if it’s support you’re looking for, stay away from 1and1!

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David says:
December 17, 2007 at 2:53 am

Hey guys,

Just thought I would post in as it has been a couple months since I last visited and wanted to keep this thread going a little bit longer so new people reading it will know what NOT to do.

My new year resolution is to drop 1and1 and never _ever_ think about using them in the future even for a personal website.

All the best you and yours during this holiday season!
- David

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